Metro One has 21 years of experience working with some of the largest companies in North America, our specialites include multi-product, complex telesales and Inbound Customer Service, Technical Support and Customer Relationship Management Services
Founded in 1987, we started by providing inbound customer support for the largest telecommunications companies, both landline and wireless, in the industry. Metro One has a success record second to none in continuing strong business relationships with telecommunications carriers, financial institutions, and manufacturing/product companies. In addition to addressing the needs and enhancing our customer’s caller experience, we believe that our services offer customers the opportunity to differentiate their product offerings by providing a highly customizable, highly personalized easy to do business with approach that delivers high touch, high quality interactions between your customers and our live call center agents, twenty four hours a day, every day. Our vast array of service features, flexibly offered to callers in various configurations, makes working with Metro One an enjoyable and profitable experience that saves our customer’s time and provides a one-stop partnership. This is invaluable to our customers in their very competitive markets where the ability to gain and maintain their customers’ loyalty is essential to long term success.
Metro One has always held a strong reputation for building enduring and collaborative relationships. We consider our agents and employees a seamless extension of our customer’s organization where we take ownership of every caller experience. We believe that quality and reliability are two critical considerations when choosing a vendor as your partner. Your decision to choose Metro One services is supported by our unparalleled proven track record. Performance evaluations on all levels are just a part of doing business with us…and we are the best. In fact, our most recent customer satisfaction survey scored Metro One’s customer service agents and products an overall score of 97.3%. We take a lot of pride in this statistic as it is not easy to come by and the survey is performed by third party and independent outside organizations.
Our contact call center is located in Beaverton, Oregon which is just outside of Portland, Oregon. We have approximately 300 seats and are looking for a few clients who want to delight their customers and grow their business.